Consultancy Services
We are able to support you on your change programmes by managing or being part of the training workstream.
Implementing change isn't easy. Whilst it is important to give attention to the 'hard' elements in the change process, unless sufficient attention is given to helping people transition from the 'old world' to the 'new world' and unless the whole Leadership Team is totally onboard and role-modelling the right behaviours, the change is unlikely to achieve what it set out to do.
By focussing on the destination and the customer experience that your business is aiming to deliver, we can help you to put in place appropriate training and communication activities to ensure that your teams are ready to make the change journey, and ensure that your Leadership Team is ready to lead them.
Describing The Customer Experience
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Identify Skills and Competencies
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Design and Deliver Training
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Ongoing Coaching Support
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If you would like to find out more or have a no obligation conversation about how our services could help you, contact us on opaltrainingservices@gmail.com or use our Contact Form.